Canada Student Loan Program's Client Satisfaction Surveys

In 2010-11, the Canada Student Loans Program (CSLP) provided loans to approximately 425,000 full-time students in the ten participating provinces and territories. Many of these students are likely to encounter difficulties in repaying their student loans. Given the scope of the program and the central role it plays in human capital accumulation, it is important to understand the reasons for these repayment difficulties.

The Canada Student Loans Program (CSLP) measures the satisfaction of its loan and grant recipients through an annual Client Satisfaction Survey (CSS). For the years 2010-2012,  Todd Stinebrickner and Lance Lochner designed new survey questions that were included on the CSS in an effort to understand why some people experience repayment problems for their student loan obligations while others do not.  In 2012, a Student Loan Defaulter Survey was also administered by CSLP to provide additional insights.  For more information, see CIBC Working Paper 2013-3 for the report "Analysis of the CSLP Student Loan Defaulter Survey and Client Satisfaction Surveys" by Lance Lochner, Todd Stinebrickner and Utku Suleymanoglu.